Why Choose SGHG Cleaning LLC?
Client-Created Conditions & Risk Awareness
Client-Created Conditions & Risk Awareness
Client-Created Conditions & Risk Awareness
The IQIR may document conditions observed that are outside SGHG’s service scope, such as:
- Liquid waste placed in office trash receptacles
- Food or beverage spills in carpeted areas
- Security or access issues observed at time of service.
These observations are recorded for awareness only and do not assign fault or responsibility.
Service Scope Clarification
Client-Created Conditions & Risk Awareness
Client-Created Conditions & Risk Awareness
SGHG Cleaning provides routine janitorial services as defined in the service agreement.
The IQIR may note—but does not obligate—SGHG to perform:
- Carpet extraction or restoration
- Remediation of liquid spills caused by occupant disposal practices
- Structural or facilities maintenance
When applicable, such conditions are clearly labeled as out of scope.
Continuous Improvement Commitment
Client-Created Conditions & Risk Awareness
Continuous Improvement Commitment
IQIR data is used internally to:
- Identify trends
- Improve training and processes
- Enhance service reliability
Clients benefit from consistent documentation, transparency, and a proactive quality framework.
Frequently Asked Questions (FAQ)
1. What is the IQIR?
The Inspection & Quality Intelligence Report (IQIR) is SGHG Cleaning’s standard inspection report used to document cleaning services performed, site conditions observed, and quality checks during routine visits.
Its purpose is to promote transparency, consistency, and service quality.
2. Why does SGHG use the IQIR?
The IQIR helps SGHG:
- Verify that contracted services were completed
- Maintain consistent quality standards
- Identify recurring issues that affect cleanliness or safety
- Improve service delivery over time
It also provides clients with clear, factual documentation of each visit.
3. Does the IQIR evaluate employee behavior or tenant compliance?
Our window cleaning services are designed to keep your windows looking clean and clear. We use high-quality cleaning products and tools to remove dirt, grime, and streaks from your windows. Our team of professionals is equipped to handle windows of all sizes and types.
4. What do the inspection scores mean?
Areas are scored on a 0–5 scale:
- 0 – Area not accessed or not included in the service scope
- 1–2 – Below expectations
- 3–4 – Meets expectations
- 5 – Exceeds expectations
Scores reflect the condition of an area at the time of inspection only.
5. Why does the report include time-on-site information?
Time-on-site is automatically calculated using check-in and check-out timestamps.
This helps SGHG:
- Verify service visits
- Ensure staffing consistency
- Improve scheduling and efficiency
The time value is system-generated and cannot be edited.
6. Why are spills or trash issues sometimes noted?
The IQIR may document conditions such as:
- Liquid waste in office trash cans
- Food or beverage spills
- Overfilled or damaged receptacles
These notes are included for awareness and trend tracking, not to assign blame.
7. Is SGHG responsible for liquid spills or carpet damage?
SGHG provides routine janitorial services only, as defined in the service agreement.
Liquid spills that result from how waste is disposed of—especially in carpeted areas—are outside the scope of routine janitorial services. When such conditions are observed, they may be noted in the IQIR for documentation purposes.
8. Why are some issues labeled “client-created” or “out of scope”?
These labels help clearly distinguish between:
- Conditions related to SGHG’s cleaning responsibilities, and
- Conditions caused by normal building use or occupant activity
This distinction protects clarity and prevents misunderstandings.
9. Are photos taken during inspections?
Photos may be taken only when relevant, such as to document:
- Spills
- Access issues
- Safety concerns
- Unusual conditions
Photos are used strictly for quality documentation and internal review.